The delivery time is made up of two periods:

1. Processing time: 1-2 days – order confirmation, customization, quality check and packing.

2. Delivery time: 6-9 working days. Delays may occasionally occur due to stock levels and depending on the delivery country. By completing the purchase you agree to these conditions.

Shipping to a Packstation:
Shipping to a DHL Packstation is possible. Please fill out the fields as follows: In the "Street" field, the text "Packstation" must appear, followed directly by the number of the Packstation. The postal code must be entered in the additional address field (apartment, room, etc.).

Change of address:
Address changes are only possible for a short time after the order has been placed. Please contact our customer service at info@time-finity.de .

Cancellation:
Please note that once an order is placed, it cannot be edited or cancelled prior to delivery. All orders are processed immediately to ensure on-time delivery.

Return policy

Your satisfaction is important to us! If you are not satisfied with your purchase, you can return it within 14 days of receipt.

How to request a return:

Send an email to info@time-finity.de

In the email, please include your order number and the items you wish to return.

Once we receive your information, we will contact you within 48 business hours with further return instructions.

Important instructions:

Beauty tools and jewelry are excluded from exchange for hygiene reasons.

We currently do not cover shipping costs for returns.

Only unworn and unused items in their original packaging can be returned. Please ensure all tags and packaging are intact.

We reserve the right to refuse returns if items are not in proper condition.

Thank you for your understanding and cooperation! If you have any questions about our return policy or need assistance, please contact our customer service at info@time-finity.de. We're always here for you!

Payment methods

In our online shop, we offer secure and convenient payment methods to make your shopping experience as pleasant as possible. Choose from various options.

PayPal : Pay quickly and securely with PayPal. Your payment information is stored securely, so you don't have to re-enter it every time you make a purchase.

Apple Pay : Use your iPhone, iPad, or Mac to pay quickly and securely without having to manually enter your credit card information.

Mastercard and Visa : We accept all major credit cards, including Mastercard and Visa. These globally recognized payment methods are secure and easy to use.

Additional payment options : In addition to the options listed above, additional secure payment methods are available. Further details can be found in the checkout area of ​​our online shop.

All our payment methods are secure and encrypted to protect your data as best as possible. If you have any questions about payment methods or need assistance, our customer service team will be happy to help.

You can contact us directly at info@time-finity.de .